SECTION 1: INTRODUCTION
Effective: 1 August 2023
The purpose of this document ("Data Protection Policy") is to inform you of how Business Intelligence and 8nalytics "8nalytics" with its related corporations (collectively, the "Companies"), and their respective representatives and agents ("Representatives") collect, use and disclose Personal Data.
We may update or change this Data Protection Policy by publishing the latest version of our Data Protection Policy on our website. This ensures that our Data Protection Policy conforms with future developments, industry trends, and legal or regulatory changes. We may inform you of changes in how we process your Personal Data through appropriate means, such as by posting a notice or sending you a notification.
SECTION 2: PERSONAL DATA
In this Data Protection Policy, “Personal data” refers to information, whether true or not, about an individual who can be identified from (a) that data; or (b) from that data and other information to which Business Intelligence and 8nalytics Pte Ltd is likely to have access. It covers all forms of personal data, whether in electronic or non-electronic form. Personal data collected on the “Contact Us” and “Biodata” pages on https://8nalytics.com/ is considered business contact information as Business Intelligence and 8nalytics is a service provider.
The Personal Data you provide us depends on the nature of your interaction with us and the 8nalytics products and services you use. Some examples of Personal Data include:
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- Your full name;
- NRIC, passport or other identification number;
- Photograph or video image of an individual; 8nalytics
- Mobile telephone number;
- Contact details such as telephone number(s), mailing address, email address;
- Your location;
- Customer information
- Account numbers, payment and transactional data; and
- Information relating to any individuals which you provide to us.
SECTION 3: COLLECTION OF PERSONAL DATA
We will only collect your Personal Data when we have a valid reason to do so. Generally, we collect your Personal Data in the following ways:
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- Registration activity, such as visitor registration and customer registration;
- Correspondence, such as emails, letters, faxes, and messaging services;
- Voice communications, such as phone calls and voice recordings;
- Photography or videography, such as during company or publicity events.
- when you enter into any agreement, provide other documentation or information relating to your interactions and transactions with us, or when you use our services;
- when you interact with us (including customer service officers for example, via telephone calls (which may be recorded), letters, online chat, fax, face-to-face meetings and e-mail);
- when you are within our premises, or attend events hosted by us;
- when you use services provided through our online and other technology platforms, such as websites and apps, including when you set up any online accounts with us;
- when you ask us to contact you, include you in an e-mail or other mailing list, or participate in our promotions and other marketing initiatives;
- when you send an employment application, provide documents or information (such as your resume) in connection with any appointment as an officer, director, representative or to any other position, or when you attend interviews with us;
- when you interact with us via our websites and platforms, or use services on our websites and platforms;
- when you respond to a request from us for additional Personal Data;
- from third-party sources to which you have given your consent (such as our ecosystem partners) or if the collection of your Personal Data is necessary to comply with applicable data protection laws;
- when you use our mobile and digital applications
- when you give us consent to collect your Personal Data from your mobile device (e.g. location information); and
- We may collect your information when you browse or use our website and platforms.
If you provide us with any Personal Data of a third party (e.g. information on your customers, spouse, children, parents, and/or employees), you represent that, by sending such information to us, you have obtained the consent of such third party for you to provide us with their Personal Data for the respective purposes.
You should ensure that all Personal Data sent to us is complete, accurate, true and correct. Failure on your part to do so may prevent us from providing you with the products and services you have asked for.
SECTION 4: PURPOSE OF THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA HELD BY BUSINESS INTELLIGENCE AND 8NALYTICS PTE LTD
We are transparent in how your Personal Data is used so that you can trust us. Generally, 8nalytics collects, uses and discloses your Personal Data for the following purposes:
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- responding to, processing and handling your complaints, queries, requests, feedback and suggestions;
- establishing and verifying your identity;
- managing our administrative and business operations;
- requesting feedback or participation in surveys, conducting market research or analysis for statistical, profiling, or other similar purposes. These other purposes include the development, design and improvement of our products and services, and understanding customer behaviour, preferences, and market trends;
- project management;
- providing media announcements and responses;
- marketing offers and promotions in relation to products and services (including co-branded products and services and organising promotional events);
- in connection with any claims, actions or proceedings (including drafting and reviewing documents, transaction documentation, obtaining legal advice, and facilitating dispute resolution), and in protecting and enforcing our contractual and legal rights and obligations;
- managing and preparing internal and external reporting;
- training our employees to provide better products and services to you;
- to determine service levels;
- any other purpose relating to or reasonably necessary for any of the above.
SECTION 5: PROSPECTIVE CUSTOMER RELATIONSHIP WITH 8NALYTICS
In addition, 8nalytics collects, uses and discloses your Personal Data for the following purposes depending on the nature of our relationship:
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- evaluating your needs and providing recommendations to you;
- assessing and processing any applications or requests made by you for products and services offered by 8nalytics; and
- any other purpose relating to or reasonably necessary for any of the above.
SECTION 6: EMPLOYEES AND THIRD-PARTY RELATIONSHIPS WITH 8NALYTICS
Employees, Agents, third-party Vendors, Owners of a Referrer or other similar intermediaries
1. marketing and leads management;
2. processing commissions and remuneration; and
3. any other purpose relating to or reasonably necessary for any of the above.
SECTION 7: PARTIES TO A TRANSACTION
Parties or counterparties to a transaction (for example, a beneficiary of a fund transfer or payment)
1. providing cash, payment and transactional services (including the execution, settlement, reporting and/or clearing of the relevant transaction); and
2. any other purpose relating to or reasonably necessary for any of the above.
SECTION 8: PERSONS WHO APPLY FOR POSITIONS WITH US
This paragraph applies to candidates who send in applications for employment or representative positions, and independent contractors, interns and trainees who apply for (or are put forward for) positions with us.
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- conducting interviews;
- processing your application which includes pre-recruitment or pre-engagement checks involving your qualifications and facilitating interviews.
- providing or obtaining employee references and for background screening.
- assessing and evaluating your suitability for employment or engagement in any current or prospective position.
- verifying your identity and the accuracy of your personal details and other information provided; and
- any other purposes relating to any of the above.
SECTION 9: EMPLOYEES, SUBCONTRACTORS, TEMPORARY STAFF, AND INTERNS WORKING WITH 8NALYTICS
The purposes listed below apply to you during your relationship with us. They may continue to apply even when your relationship with us has been terminated or altered in any way.
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- obligations under or in connection with your contract of employment or relationship with us, such as payment of remuneration and tax
- reviewing salaries, remuneration and bonuses, conducting salary benchmarking reviews, staff appraisals and evaluations;
- assessing and evaluating your suitability for employment or appointment, or continued employment or employment, and conducting appraisals and evaluations;
- performing obligations in connection with the provision of our goods or services to our clients;
- administrative, human resources related and support processes relating to your employment or relationship with us, including managing and terminating your employment or appointment, staff benefits, processing expense claims, administering insurance applications, leave administration, training, learning, resolving grievances and talent development;
- ensure the safety, health and welfare of persons in our workplaces;
- ensuring that operations function in a secure, efficient and effective manner (including examining or monitoring any computer software and hardware installed, your activities on such computer software and hardware, your internet access, your work e-mails and personal digital and storage devices);
- investigating any acts or defaults;
- providing and monitoring your use of tools that facilitate the performance of your duties;
- administering cessation processes; and
- any other purposes relating to any of the above.
SECTION 10: CONTACTING US
To contact our Data Protection Office regarding your Personal Data, our Data Protection Policy, please get in touch with us:
You may withdraw your consent for collecting, using and disclosing your Personal Data. If you withdraw your consent, 8nalytics may not be able to continue to provide its products or services to you, administer any contractual relationship already in place, or perform or conclude an existing or prospective agreement. This may result in the termination of any agreements you have with 8nalytics and your breach of contractual obligations or undertakings. In such an event, we reserve our legal rights and remedies.
SECTION 11: ASSESSMENT AND NOTICIATION OF BREACHES
8nalytics will conduct an assessment of data breach would be conducted once there are credible grounds to believe that a data breach has occurred.
Reasonable and expeditious steps to assess whether the data breach is notifiable under the PDPA.
Assessments would be conducted within 30 calendar days upon realization of a breach.
SECTION 12: GOVERNING LAW
This Data Protection Policy and your use of this website shall be governed by the laws of Singapore.